In order to issue a payout, we require that our users to be verified. In order to do so, we need you to provide a scan or photo of your ID, and a proof of address document.

Required document needs to be issued under the same name as the profile and it cannot be older than six months. It is important that the document contains your name, your address, and the issue date.

  • Proof of Identity Documents – Any valid government issued/recognized document, including but not limited to, a photo Identity Card; Driver’s License; Passport; or Birth Certificate.
  • Proof of Address Documents – Any valid utility bill or document with a name and address clearly stated, including, but not limited to, an ID Card; bank statement; bank reference; correspondence with a government authority, department or agency; mobile bill; credit card bill; an official conduct certificate; or any other government issued document not already mentioned, not more than 6 months old.

Please make sure that the document images are clear and that all details are visible.

Please provide the required documents to us, by sending them to our Compliance Agents. Our Team will verify your documents within 72 hours, and will contact you if there will be any need for additional documents.

Only documents sent to [email protected] will be reviewed.

Please note that in times of the increased number of verification requests, the 72-hour window might be increased. Thank you for your patience!

Once the verification process is finished, your account will become Verified, and you will be able to create a deposit or withdrawal. We will notify you when that happens.

Detailed explanations to KYC can be found under our Privacy policy.


Verification section was last updated on 06/04/2022, (Version Nº 1.2) and supersede any previous policies.